FIRST... IN AN EMERGENCY

Following a disaster, we provide the property owner and insurance company with needed emergency services. First General contractors throughout North America are ready to respond 24 hours a day, every day, even on holidays.

  • 24-Hour Emergency Response
  • Emergency Board Up
  • Itemized Inventory of Damage
  • Photos of Damage
  • Progress Reports Sent To The Property Owner's Mortgage and Insurance Companies
  • Hotline Service to assist the adjuster with current price quotes on thousands of building items, construction materials and comparative labor costs.

FIRST... IN FOLLOW UP

Communication with the property owner and the insurance company is critical to a successful restoration project. We make it easy to get information about the status of work in progress, including full documentation of the work to be performed, selection of materials, and confirmed work schedules. This is one of the reasons why we enjoy a higher than the national average rating for customer approval and insurance company acceptance.

FIRST... IN TRAINING

First General claims support professionals are trained to work with both the property owner and the insurance company, saving time for both parties. Contractors in our network receive class- room instruction covering job estimation, completion of claims paperwork, sales, and business practices - assuring a profession- ally completed project. What's more, our contractors are educated to look for hidden damage that can cause potential problems. Today, when insurance companies are changing their procedures for handling claims, First General contractors are given special training to participate in these programs. First General contractors are restoration specialists with the knowledge and qualifications to complete the entire property restoration and repair quickly and within policy guidelines.

FIRST... IN NETWORK SUPPORT

Since 1981, First General's procedures for responding to the property owners and insurance companies have been unmatched in the industry. Our centralized national headquarters supplies the First General network with:

  • State of the Art Industry Training
  • Custom Software
  • Unified Pricing Standards
  • Marketing Tools
  • Contract Protection
  • Referrals
  • Networking
  • Arbitration Assistance
  • Collections Assistance
  • Discount Buying Programs
  • Product Research
  • Technical and Marketing Consultation

FIRST... IN RESTORATION SERVICES

First General contractors are experts in all types of insurance restoration and repairs caused by fire, smoke, vandalism, wind, and water, including:

  • Structural Restoration
  • Masonry and Tile
  • Carpentry
  • Roofing
  • Fencing
  • Exterior Siding
  • Carpeting and Flooring
  • Electrical
  • Plumbing
 
  • Insulation
  • Painting
  • Wallpapering
  • Plastering
  • Soot and Smoke Removal
  • Interior and Exterior Cleaning
  • Contents Cleaning and Restoration
  • Deodorizing



© 2001 First General Enterprises, Inc